Job Description

The Commissions Analyst is responsible for utilizing carrier applications and internal systems to administer the full commission process from receiving initial reports through the coordination with Accounting Manager for dispensing payments. Ensures timely and accurate payments to insurance agents. Resolves escalated commission issues in conjunction with the broker services commission team. Primary Responsibilities: Assumes responsibility for administering the full commission process. Downloads, receives, formats, imports, and verifies commission reports. Uploads reports to the Ritter Agent Payment system. Verifies accuracy of internal systems. Coordinates payment processing with the Accounting Manager. Provides formatted reports per accounting requirements. Perform manual calculations for quarterly allowances. Review agent’s debt and include in the debt collection process when necessary. Work with the RAP developer to provide testing and feedback in system releases. Assumes responsibility for resolving escalated commission issues. Works in conjunction with the Broker Operations team to resolve all issues in a timely and accurate fashion. Provides customer service to agents via phone, email, and in person as necessary. Creates Service Requests as needed to track and handle agent issues. Provides full circle customer service to verify agent issues are properly and thoroughly addressed. Assumes responsibility for various cross-training assignments. Assumes responsibility for miscellaneous duties as assigned by Supervisor. Primary Skills & Requirements: Associates Degree or above. Basic understanding of insurance and agent relationship. Basic understanding of the commission process. One year of experience in Accounting or Finance. One year of customer service experience and/or data entry experience. Excellent computer skills, with advanced skill in Excel & Access ability. Good attention to detail. Good analytical skills. Able to work at a fast-pace. Good communication skills, especially over the phone. Good computer and typing skills. Good customer service skills. Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone. Positive attitude and ability to work well with others.

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